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Guide to ITIL® Certifications and Tips for Exam Success

Author: Michael Scarborough

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams.

Abstract

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL, which stands for Information Technology Infrastructure Library, is a collection of IT service management best practices designed to align IT services with business goals. ITIL focuses on providing a roadmap for organizations in order to improve on the capabilities of people, processes, and technology. Adoption of the ITIL framework can strengthen other business strategies, such as DevOps, cybersecurity, cloud computing, and other emerging trends.

ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.